EBU TRAINING offers a variety of targeted training programmes designed to give in-depth skills, know-how and tools public media professionals need to face the market's changing demands and increasing competition. EBU TRAINING has identified the strategic challenges facing Members in the new future and defined 5 training portfolios to meet them: We monitor the implementation of the strategy through four Key Performance Indicators: KPI 1 - Customer Satisfaction | KPI 3 - Customer loyalty | KPI 2 - Occupancy rate | KPI 4 - Financial results |
To implement this high learning impact strategy, EBU TRAINING developed Master Classes. Classes are topical and delivered to 12 professionals over one or two days by an accomplished expert who is also an excellent teacher.
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CONTENT & PROCESS |
Continuous quality check. |
| | TRAINERS | Commitment & competences of trainers are checked on methodical and didactical criteria. |
| | ASSESSMENT | 360 ° feedbacks (during and after the course) through the E-STEP standard (European System for Training Evaluation Practise). |
| | CUSTOMER SATISFACTION | Apply a problem-solving attitude and capacity. |
| | PROMOTION | Training courses are portrayed in a transparent way. |
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