Online Learning Session: Lessons on Crisis Management after a Year of COVID-19
This free online learning session (OLS) will take place from 14:00 to 15:00 CET via Zoom.
The COVID-19 crisis forced us all to react quickly and in a matter of days we were rapidly changing our working practices.
Since February 2020, broadcast networks have continued to adapt and crisis management has given way to business continuity.
Now, it’s time to reflect, learn and consider what else might be on the horizon. Will we be prepared for the next unscheduled event? Crisis management teams were in place, many had done detailed crisis planning but were they able to deliver what was needed, at the right time and the right place?
What lessons have we learned after one year of continuous crisis? Was the crisis management strategy efficient and what can we draw on for the future? There are so many areas to review and consider:
- Did we protect the organization’s reputation?
- How will we evaluate our contingency plans?
- Did the crisis management plan work?
- Did the organization respond effectively to the crisis?
- How did the crisis management team respond – strengths and weaknesses?
- What went well and what needs improvement?
- Was our communication clear and consistent?
- Did our reputation or the external confidence in our organization suffer?
Faculty member Caroline Neil will be joined by expert and guest speaker Emmanuel Frantz, EBU CFAO and Director of the EBU Crisis Management Team. They will discuss many of these issues but also look ahead to what might be just over the horizon and what can we learn from COVID-19 to help future strategic planning.
Topics covered in this session:
- How best to evaluate your organization’s response to COVID-19 and some key lessons learned
- Horizon scanning; learning from the past to protect the future
Skills:
Business: Learn how crisis management can protect the business
Strategy: Define the main elements of a crisis management strategy
Security: Learn what is horizon scanning
To receive an invitation to this online session, please email Nathalie Labourdette at labourdette@ebu.ch.
We are keen to support our learning community of EBU Members’ professionals in the best way we can, so we are offering free online learning sessions where possible. Please keep up to date on our upcoming sessions here.
Faculty member
Risk management consultant - security awareness training, crisis management and train the trainer
Caroline is an experienced trainer and security and risk management consultant, who has trained UK and foreign nationals both in the UK and overseas. She brings over 25 years of experience to RPS and has worked in Africa, the Middle East and South America, providing management and security training and advice for a broad range of companies and NGO’s; from large global media Corporations to oil and construction multinationals, as well as international charities, NGO’s and some Governments.
She is the former Head of High Risk Safety and Security at the BBC, where she advised journalists and other BBC staff on travel security and other security related matters.
Caroline undertook a PGCE in 2008, is a qualified teacher and achieved qualified teacher status (QTS) in 2009. She is a member of the General Teaching Council and a qualified trainer. She provides Train the Trainer courses.
She also has vast first aid experience and is a first aid trainer.